Refund Policy

We want you to be happy with your meal. If something isn't right, please let us know right away.

1. Pickup Orders

Because our food is made fresh to order, we handle refunds on a case-by-case basis. If there is a mistake with your order (wrong item, missing item, or poor quality), please contact us immediately.

2. How to Request a Refund

If you have an issue with your order, please:

• Call us at (501) 362-9488 as soon as possible.
• Provide your order number (if you have it) and a description of the issue.
• If possible, bring the item back to the restaurant so we can see what went wrong.

3. What Qualifies for a Refund

We will issue a full or partial refund if:

• You received the wrong item.
• An item was missing from your order.
• The food was not prepared correctly or was of poor quality.

4. What Does NOT Qualify for a Refund

We generally do not issue refunds for:

• Orders that were not picked up.
• Changes of mind after the food has been prepared.
• Issues reported long after the food was picked up.

5. Contact Us

For any questions about this policy or to request a refund, please contact us:

Casa Mexicana
709 S 7th St
Heber Springs, AR 72543
Phone: (501) 362-9488